Sector Training Customer Service 101

Arbor Customer Service Sector Training Huge Success!!!!

This week (6/23/08) the Arbor Work Advantage field team kicked off its Customer Service Sector Training at the Genesis youth facility in Brooklyn. During our week long training participants were instructed in the skill sets needed to become successful in the Customer Service Sector. After an intense breakdown of the sector and in-depth, real world case studies and scenarios participants were able to show suitable proficiency in Customer Service and now possess the employable skills needed to be competitive in today’s workforce. Upon the completion of the course each participant received a certificate of completion and was asked to give a brief statement about how they felt about the training and their future in the workforce. Here is what a few of them had to say:

“Interesting… a new experience”
- Jessica Cox

“The Arbor (Work Advantage Team) is trying to change the community by helping the youth”
- Christian Oben

“The guys at Arbor want to get the job done!”
- Akeem Benjamin

“During my week in the Arbor program I learned about Customer Service. It was very interesting. Before this program I didn’t know how to handle bad situations or the way to talk to the customers. Now after this program I’ve learned how to deal with those situations the correct way. This is a good program and I will tell my peers about it.”
- Charisma Taylor

The Arbor Work Advantage field team would like to thank the staff of Help 1, Genesis, and the Boys and Girls club for making this training such a success.

Written By : Mr Joel Williams ( Trainer)